Accessibility Statement

Almara Mental Health & Wellness is committed to making this website usable by everyone, including people who use assistive technology.

Almara Mental Health & Wellness (Almara) is committed to providing equal and meaningful access to mental and behavioral health services for people with disabilities, individuals with limited English proficiency, older adults, and others who may need communication or accessibility assistance. This commitment applies across Almara locations, programs, in-person care, telehealth, scheduling, intake, clinical services, billing communications, this website, and other patient-facing technology, regardless of insurance or payment source.

What assistance may be available

Reasonable changes to policies, procedures, scheduling, check-in, paperwork, or other processes when needed for equal access.
Qualified sign-language interpreters, video remote interpreting, real-time captioning, assistive listening services, relay services, and other communication aids.
Accessible written and electronic formats, which may include large print, audio, Braille when appropriate, readable electronic documents, or reading assistance.
Mobility access measures, use of mobility devices, accessible areas, and relocation of services to an accessible area when appropriate.
Individualized support for cognitive, intellectual, developmental, neurological, or psychiatric disabilities, such as extra processing time, simpler explanations, written follow-up, or an appropriate support person.
Language assistance for individuals with limited English proficiency, including qualified telephone, video, or in-person interpreters and translated materials when required.
Reasonable accessibility support for telehealth, online scheduling, electronic forms, patient portals, and other patient-facing technology.
No charge for required assistance. Auxiliary aids, qualified interpreters, language assistance, and other accessibility services are provided without charge when required by applicable law.

How to request assistance

You may tell Almara staff about an accessibility or communication need during scheduling, registration, intake, a clinical visit, or at any other point in your care. You do not need to use specific legal words such as "ADA," "accommodation," or "reasonable modification." Staff should ask what assistance you need rather than make assumptions.

Interpreters, service animals, and privacy

Almara will not require a patient to bring a family member or friend to serve as an interpreter when Almara is legally responsible for providing qualified assistance, and minor children will not routinely be used as interpreters. Service animals are permitted in patient and public areas as required by law. Accessibility services are provided in a way that protects patient privacy, confidentiality, dignity, and independent decision-making.

Our conformance target

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and more usable for everyone.

Why this matters for our website

Almara Mental Health & Wellness accepts Medicare and Medicaid. As a result, we are subject to the U.S. Department of Health and Human Services' Section 504 rule, which requires healthcare providers' websites and mobile apps to meet WCAG 2.1 Level AA by a deadline set under 45 CFR § 84.84. We are building to the Level AA standard now, ahead of that deadline.

Current measured status

This statement reflects an automated and manual accessibility audit of every page of this website, run on November 11, 2026, using axe-core (an industry-standard automated testing tool) against WCAG 2.1 Level A and AA, together with real-browser checks: keyboard focus visibility, the mobile menu without JavaScript, page reflow at a 320 pixel screen width, and captions and transcripts for video. That audit found zero automated violations across all 33 pages tested (English and Spanish).

Automated testing tools like axe-core are estimated to catch roughly 30 to 40 percent of real-world accessibility barriers. A clean automated result is meaningful evidence of progress. It is not a certification of full conformance, and we do not represent it as one. The full audit report is available on request by contacting us using the information at the bottom of this page.

Our videos now include closed captions and a written transcript. Visitors can also open the accessibility options button at the bottom of every page to enlarge text, increase contrast, underline links, use an easier to read font, add text spacing, stop animations or enlarge the cursor. Those options are a convenience; they do not replace the accessible design of the site itself.

Known exceptions

We believe in being direct about what is not yet finished, rather than claiming a standard we haven't fully met. As of this statement, we know of these open items:

Video captions were generated from the audio and reviewed for accuracy. If you find an error in a caption or transcript, please tell us using the details below and we will correct it.
Some downloadable documents, such as PDF guides, may not yet be fully accessible. If you need any document in another format, contact us and we will provide it.
Our online contact form asks only for the details we need to call you back. Please do not include medical or health information in it; we will talk privately by phone. You can always reach us at the numbers below instead.

Reporting an accessibility barrier

If you use assistive technology and encounter a barrier on this website, please let us know. Please tell us the web address (URL) of the page, and describe the problem you experienced — the more detail you can share, the faster we can look into it. You can reach us by email or by phone using the details in the next section, whichever is easier for you, and ask for Administration, Compliance, or the Section 1557/Accessibility Coordinator.

Accessibility concerns may involve physical access, interpreters, communication assistance, reasonable modifications, service animals, language access, telehealth, or this website. Almara prohibits retaliation against anyone who requests assistance, files a complaint, participates in a grievance, or exercises protected civil-rights rights.

Alternative ways to reach us

If a barrier on this website is preventing you from getting the information you need, you do not have to rely on the website alone. You can reach us by email at info@managedmentalhealth.com, by phone at our Hialeah office, (786) 233-6721, or our Plantation office, (954) 666-5942.

Effective date: August 12, 2026.